1. Introduction

ClaimPort ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our warranty claims management platform.

2. Information We Collect

We collect information you provide directly to us, including:

Account information (name, email, company details)
Claim data (order information, product details, photos)
Communication data (support tickets, feedback)
Payment information (processed securely via Stripe)

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process warranty claims and transactions
Send you technical notices and support messages
Respond to your comments and questions
Analyze usage patterns to improve user experience

4. Data Security

We implement industry-standard security measures including encryption, secure data centers, and regular security audits. ClaimPort is SOC 2 compliant and follows best practices for data protection.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Our data retention practices are designed to balance service quality with data minimization:

Account data: Retained while your account is active
Claim records: Retained for the duration of your subscription for reporting and audit purposes
Claim attachments (photos, videos): Automatically removed 90 days after a claim is resolved (completed or rejected) to optimize storage. Claim metadata and resolution details are preserved.
Communication history: Retained with claim records

You can request deletion of your data at any time by contacting our support team. For business accounts, we recommend exporting any required evidence before claim resolution if you need to retain images beyond the 90-day period.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Export your data in a portable format
Opt out of marketing communications

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@claimport.io